Error: "Internal Error 2738" when installing Cisco VPN client on Windows Vista

To resolve this error, you must register a DLL in Windows Vista.

Problem

When you attempt to install Cisco VPN client in Windows Vista, you receive the following error:

Internal Error 2738

This error prevents Cisco VPN client from instlaling properly.

Solution

To resolve this error, you must register a DLL in Windows Vista. Do the following:

1. Make sure the Cisco VPN client installer is closed before you begin.


2. Click Start > All Programs > Accessories


3. Right-click on Command Prompt in the Accessories section of the Start Menu and selectRun as Administrator.


4. Type cd C:\Windows\System32 and then press Enter.


5. Type regsvr32 C:\Windows\System32\vbscript.dll and then press Enter.


6. You will receive a message that says, "DLLRegisterServer in C:\Windows\System32\vbscript.dll succeeded." Click OK.


7. Close the command prompt window.


8. Restart your computer.

You can now install Cisco VPN client.